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Privacy Policy

Introduction

At HB Shaper Garments Limited (“HB Shaper Garments”, “we”, “us”, or “our”), we are deeply committed to safeguarding your privacy and ensuring the security of your personal information. We understand that your trust is paramount, and we are dedicated to protecting the information you entrust to us. This comprehensive Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, mobile applications, and other online services (collectively, the “Services”). We want you to be fully informed about our practices, empowering you to make informed choices about your personal data. Our practices are designed to meet the highest industry standards for data protection. This policy is an evolving document, reflecting our continuous commitment to privacy and security best practices and compliance with relevant privacy laws across the globe.

Information We Collect

We collect information through various means and from different sources, ensuring we can provide you with a seamless and personalized experience. This information is crucial to delivering our services effectively and continuously improving our offerings. The categories of information we collect include:

  • Contact Information: This includes your full name, email address, postal address, and telephone number. We use this information to communicate with you regarding orders, account updates, customer support, and for providing crucial updates about our products and services.
  • Account Information: When you create an account with us, we collect your chosen username, password, and any other information necessary to set up and maintain your account. This information is securely stored and used to provide you with access to your purchase history, preferences, and other personalized features.
  • Payment Information: For processing your purchases, we collect your payment card details (including card number, expiry date, and CVV), or other preferred payment information. These details are handled with the utmost security, utilizing industry-standard encryption and processing methods. We do not store complete payment card details.
  • Order Information: We maintain a detailed record of your purchase history, including the products you’ve bought, their dates of purchase, return details, and exchange specifics. This information is essential to providing efficient order handling and customer support.
  • Browsing and Usage Data: This includes data regarding your interactions with our website, mobile applications, and online advertisements. We collect information on the pages you visit, the features you use, the products you view, and the links you click. This also includes technical information such as your IP address, browser type, operating system, device information, and cookies (refer to our Cookie Policy for more information). This data helps us understand how our services are used and enables us to enhance your online experience.
  • Marketing Preferences: We carefully record your expressed preferences regarding marketing communications. This includes whether you wish to receive promotional emails, newsletters, and other marketing materials. You are always in control and can update these preferences at any time.
  • Demographic Information: You may voluntarily provide us with demographic details such as your age, gender, and income level (or similar information), which we use to enhance personalization and tailor marketing communications to better match your interests.
  • Feedback and Survey Information: We value your feedback. If you participate in our surveys, submit product reviews, or provide feedback through other channels, we collect the information you submit. This helps us improve our products and services.
  • Location Information: With your explicit consent, we may collect your location information for specific functions, such as providing location-based services and offers.
  • Device and Log Information: We automatically collect certain log and device information when you access our services, including device identifiers, operating system, browser type, referring URLs, and browsing history.
  • Third Party Information: We may receive your information from other sources such as your social media account that you might connect to our services. We will only process such information in accordance with this privacy policy and the policy of those third parties.

We may also collect non-personal data, such as aggregated statistical data or anonymized data, that does not directly identify you. We may use this data for various purposes, including internal research, statistical analysis, and to improve our services.

How We Use Your Information

The information we collect is used to provide you with a seamless, secure, and efficient experience. Our purposes for data usage include:

  • Processing Transactions: We use your information to process your orders, manage returns and exchanges, and provide you with efficient customer support. We need this information to ensure timely and accurate delivery of your purchases.
  • Account Management: We use your account information to allow you to log in to your account, provide you with access to your order history and other personalized features, and manage your account settings.
  • Marketing and Communications: With your explicit consent, we may send you promotional emails, newsletters, product updates, and other marketing communications that we believe you may find relevant. You can opt out of marketing communications at any time through the options provided in our communications or via your account settings.
  • Website and App Functionality: We use browsing and usage data to improve and personalize your experience on our website and mobile applications. This includes tailoring the content and features you see based on your preferences and past behavior.
  • Analytics and Research: We analyze your information to understand patterns in user behavior, conduct research, and improve our products and services. We strive to continuously enhance the customer experience, ensuring we meet your needs effectively.
  • Legal Compliance: We are obligated to comply with applicable laws, regulations, and legal processes. Your information may be used to fulfill legal requirements, including responding to court orders or lawful requests from government authorities.
  • Risk Control: To protect you and our business, we use your information to detect, prevent, and address fraud, security risks, and any potential illegal or policy-violating activities. We work proactively to keep our platform secure for all users.
  • Identity Verification: We use your information to verify your identity, prevent unauthorized access to your account, and to provide you with a safe and secure shopping environment.
  • Personalization: We leverage the information we collect to personalize your experience, suggesting products, content, and features that align with your interests and preferences.
  • Business Operations: We may use your information for our day-to-day business operations, such as for audits, data analysis, and the improvement of our business processes.

Information Sharing and Disclosure

We are highly selective about when and with whom we share your personal data. We only share your information in the following limited circumstances, and we always ensure that our partners uphold our strict data protection standards:

  • Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, cloud hosting providers, and marketing agencies. These providers have access to your information solely for performing specific tasks on our behalf and are bound by strict contractual obligations to protect your privacy.
  • Legal Requirements: We may disclose your information if we are required to do so by law, in response to a court order, or other legal process. We will always ensure this is within our legal obligation.
  • Law Enforcement and Government Agencies: We may disclose your personal information to law enforcement or other government agencies to the extent permitted by law, in compliance with applicable laws, or to cooperate with investigations.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will always inform you of any such transfer of ownership and will provide you with options to control your information in such an instance.
  • Anonymized Information: We may share aggregated, anonymized, or de-identified information with other companies or organizations for analytical and research purposes. Such information will not identify you personally.

We will never sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We have invested significantly in implementing robust physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Data Encryption: We use industry-standard encryption technologies to protect sensitive data during transmission and storage.
  • Access Control Mechanisms: Access to personal data is strictly limited to authorized personnel who need it to perform their job functions.
  • Regular Security Audits: We conduct regular security audits and risk assessments to identify and address any vulnerabilities.
  • Intrusion Detection and Prevention Systems: We deploy systems to detect and prevent unauthorized attempts to access our networks or systems.
  • Employee Training: Our employees receive regular training on data security best practices.
  • Data Breach Response Plan: In the event of a data breach, we have a comprehensive response plan in place to minimize any potential harm to our customers.

While we implement these measures, it is important to recognize that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you suspect that your account security has been compromised, please notify us immediately.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it. The criteria for retaining personal information includes:

  • The period you remain an active customer
  • The period of legal, financial, or regulatory requirements that we may need to adhere to.
  • We may keep your data longer where it is required to do so by any legal process or statutory body.

Your Rights and Choices

You have certain rights and choices regarding your personal information:

  • Access: You have the right to request access to your personal information that we hold.
  • Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request deletion of your personal information, subject to certain legal limitations.
  • Opt-Out: You can opt out of marketing communications at any time.
  • Data Portability: You have the right to request to receive your personal information in a machine-readable format.
  • Restriction of Processing: You have the right to request the restriction of processing your personal information under certain conditions.
  • Withdraw Consent: You have the right to withdraw your consent for specific data processing activities.

To exercise these rights or manage your preferences, please contact our customer service team as indicated in the “Contact Us” section below.

Children’s Privacy

Our website and online services are not intended for children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that we have collected information from a child without parental consent, please contact us, and we will take immediate steps to remove that information from our servers.

Privacy Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or our commitment to security. The updated policy will be posted on our website, and we encourage you to review it periodically. Your continued use of our services after any changes to this Policy constitutes your acceptance of the updated Policy. We will post the revised policy on our website and will notify you when we make material changes to this privacy policy.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. However, we ensure that such transfers are governed by appropriate mechanisms, such as Standard Contractual Clauses, to provide adequate protection to your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

HB Shaper Garments Limited
Attn: Privacy Officer
Block B, Building 2, Tian’an Digtial Park, Longgang District, Shenzhen, China
Email: [email protected]
Phone: 86-13682662585

By using our website, mobile applications, or engaging with our online services, you consent to the terms of this Privacy Policy.