Refund and Returns Policy - HB shapewear | Body Shaper | Waist Trainer | Ultra Sweat | Butt Lifter | Sports Shirts & Tops | Yoga Pants & Leggings

At HB Shaper Garments Limited, we deeply understand that each piece of clothing embodies our customers’ pursuit of beauty and their expectations for quality of life. As a company centered around women’s apparel, we are not only committed to providing high-quality, fashionable products, but we also consider exceptional customer service as our most important mission. We understand that even the most carefully selected items may, in some instances, not fully meet your expectations, such as incorrect sizing, slight differences in color from what was anticipated, or the need for returns or exchanges due to other reasons. Therefore, we have formulated a comprehensive and transparent return and exchange policy, designed to offer you a fair, convenient, and worry-free shopping experience. This policy details the specific procedures, guidelines, and related precautions for returns and exchanges for purchases made from our online store or physical retail locations. Our goal is to ensure that every customer can enjoy fashion while experiencing our meticulous care and thoughtful service. We firmly believe that a responsible company should not only focus on the quality of its products but also prioritize its customers’ rights and satisfaction.

Eligibility for Returns and Refunds

Return Period: Most of our products are covered by a 30-day return and exchange guarantee from the date you receive the item. Within these 30 days, you can choose to receive a full refund or exchange for other suitable items. We understand that you need sufficient time to try on, feel, and decide whether to keep the clothing you like. However, considering the characteristics of certain special items, such as customized or personalized items and some limited-time promotional items, their return periods may be different. The specific return periods for these special items will be clearly marked on the product page or in the product description, so you can fully understand the relevant information before purchasing. At the same time, for some seasonal items or items during specific events, we may specify the specific return policy on the relevant pages. Please carefully review them before purchasing. To ensure you fully understand the return and exchange regulations, we encourage you to read the detailed information on the product page or consult with our customer service team before purchasing.

Condition of Returned Items: To ensure that returned items can be resold to other customers, we require that returned items must be in their original condition, i.e., unworn, unused, unwashed, free from stains, and free from perfume or other odors. All original tags, labels, anti-counterfeiting marks, and accessories that come with the product, such as belts, buttons, shoulder pads, etc., must be kept intact on the item, and the original packaging of the item (including packaging bags and boxes, etc.) must also be kept complete. For close-fitting clothing, such as underwear and swimwear, we strictly require that they must be in an unworn state when returned. We deeply know that female consumers have higher requirements for the details and quality of clothing. Therefore, we will conduct a rigorous inspection of returned items. If the item does not meet the above standards when returned, we will not be able to accept your return or exchange request. We hope you can understand that this is to ensure that every customer receives a brand new and perfect item. If you have any questions, please contact our customer service team in a timely manner, and we will be happy to answer them for you.

Proof of Purchase: When you need to return or exchange an item, please be sure to provide valid proof of purchase. This is an important basis for us to process your return or exchange. Valid proof of purchase includes, but is not limited to, the original receipt, electronic order confirmation email, order number, delivery note, or invoice. These proofs can help us quickly and accurately confirm your purchase information and speed up the return and exchange process. In some special cases, we may require you to provide additional proof of purchase, such as payment record screenshots, bank statements, or photos at the time of purchase. These additional proofs can help us more comprehensively understand your purchase situation and ensure that the return and exchange process is fair and transparent. Please be sure to keep your proof of purchase safe so that you can provide it in a timely manner when needed. If you lose your proof of purchase, please contact our customer service team as soon as possible, and we will do our best to assist you in resolving the problem.

Exceptions: Considering the particularities of certain items, as well as hygiene and safety considerations, we have set up exceptions to the return and exchange of certain items. These items include, but are not limited to: personal hygiene items such as close-fitting underwear, swimwear, shapewear, socks, and earrings; and unsealed personal care items and cosmetics. These items will not be accepted for return or exchange unless there are quality issues or the error is on our part (wrong item). In addition, discounted items, clearance items, and other items marked as non-returnable may also not be eligible for returns or exchanges. We will clearly mark these exceptions on the product page or related promotional pages, so please read carefully before purchasing. If you have any questions about the return policy of certain items, or are unsure whether a certain item is subject to exceptions, please feel free to contact our customer service team, and we will provide you with detailed answers. We strive to protect the rights of consumers while also taking into account the nature of special items, and we ask for your understanding and support.

Return Process

Online Orders: If you purchased an item through our online store and need to return or exchange it, please first visit our official website and log in using your account. In the “My Orders” section, find the order you want to return or exchange and click the “Return or Exchange” button. You need to select the reason for the return or exchange and fill in the relevant information. To facilitate your return of the items, we usually provide prepaid return labels, which you can directly download and print, and attach to the return package. At the same time, you will receive a Return Merchandise Authorization (RMA) number, which must be clearly written on the return package so that we can quickly identify your return request. Before returning the item, please carefully read the return instructions displayed on the page and follow the instructions. We encourage you to choose a trackable courier service and keep the courier number for safekeeping, so that you can check the status of the return if needed. If you encounter any problems during the return process, please contact our online customer service in a timely manner, and we will be happy to assist you.

In-Store Purchases: If you purchased items at one of our physical retail stores, you need to bring the items you want to return or exchange and the original proof of purchase to the store where you made the purchase to process the return or exchange. Our store staff will check the condition of the items for you to confirm whether the item meets the return or exchange standards. If the item meets the return or exchange conditions, the staff will process the refund or exchange for you. Please note that the return and exchange process for physical stores may be slightly different from online orders. Please listen to the guidance of the store staff patiently. In order to avoid you making a trip for nothing, we recommend that you call the store to inquire about the store’s return and exchange policy first and confirm whether the store has the exchange items you need in stock before you go to the store for a return or exchange. We strive to provide you with convenient and efficient store services to make your shopping experience more enjoyable. If you have any suggestions or comments about the store’s return and exchange service, please feel free to give us feedback, and we will continue to improve our service levels.

Shipping: For returns of online orders, please be sure to use the prepaid return label we provide and package the item properly. To ensure that the item is not damaged during transportation, we recommend that you use the original packaging or packaging materials with good cushioning. Please place the returned item in a packaging bag or box and seal it with tape. Be sure to affix the prepaid return label to a conspicuous place on the package and ensure that the barcode on the label is clearly readable. We recommend that you choose a reliable courier company and select a trackable shipping service so that you can track the shipping status of the package at any time. Please keep the courier number safely so that you can check the progress of the return when needed. You are responsible for the risk of return shipping. Therefore, we strongly recommend that you take appropriate protection measures to ensure that the item is delivered to our warehouse safely. If you encounter any problems during the return shipping process, please contact our customer service team in a timely manner, and we will do our best to assist you in resolving them.

Processing Time: Once our warehouse receives your returned item, our professional team will conduct a comprehensive inspection of the item to ensure that it meets the return and exchange conditions stipulated in this policy. Our inspection includes: checking whether the item is unworn, unused, unwashed, whether the tags, labels, and accessories are intact, whether the packaging is complete, and whether there is any other damage. If the item meets the return and exchange conditions, we will process your refund or exchange request within 5-7 business days. For orders that meet the exchange conditions, we will ship the item you need as soon as possible. For orders that meet the refund conditions, we will notify you by email or SMS after the refund has been processed. For items that do not meet the return and exchange standards, we will also notify you in a timely manner and explain the reason. For items with disputes, we will do our best to negotiate with you to find a solution acceptable to both parties. We are committed to processing your returns and exchanges efficiently and ensuring that the entire process is transparent and fair. If you have any questions during the return and exchange process, please feel free to contact our customer service team, and we will be happy to answer them for you.

Refunds

Refund Method: To ensure the security of funds, we will usually process refunds through your original payment method. If you have placed an online order and paid using a credit card or debit card, we will refund the amount to the bank account linked to the card you used for payment. If you purchased items at a physical store and paid with cash, check, or a gift card, we may issue a merchandise credit or store points of equivalent value for you to use on your next purchase. Please note that different payment methods may require different refund processing times. Some payment methods may require longer processing times. The specific time depends on the processing efficiency of the bank or payment institution. We will notify you by email or SMS after the refund is processed. If you have any questions after receiving the refund, please contact our customer service team in a timely manner, and we will resolve them for you as soon as possible. We strive to provide you with a safe, convenient, and efficient refund service.

Refund Amount: We will refund the actual purchase price of the returned item in full, but will not include shipping, handling, or tax fees that you paid at the time of purchase, unless otherwise specified. For example, if an item needs to be returned due to quality problems, we will refund all fees in full. If we provide full reduction or discount coupons during promotional activities and you used these coupons when purchasing items, when you return the items, we will also deduct the discount amount you used at that time from the refund amount. This is to ensure the fairness and transparency of the refund. Please carefully read the order details before returning the items to understand your refund amount. If you have any questions about the refund amount, please contact our customer service team in a timely manner, and we will provide you with detailed answers. We strive to provide you with a fair and reasonable refund policy.

Partial Refunds: If you choose to return only some of the items in an order instead of returning all of them, then our refund amount will be adjusted accordingly based on the number and price of the items you actually returned. For example, if you purchased three items and only returned one of them, we will only refund the price of the item that you returned. This ensures the accuracy and fairness of the refund amount. We understand that female consumers may have various needs when choosing clothing. Therefore, we provide flexible refund options. If you have any questions about how the partial refund is calculated, please feel free to contact our customer service team at any time, and we will be happy to answer them for you. We strive to provide you with transparent and reasonable refund services.

Exchanges

Exchange Process: If you wish to exchange your purchased item for a different size, color, or style, please first follow the return process described above. After we receive your returned item and confirm that the item meets our return standards, we will begin processing your exchange request. You can specify the size, color, or style you wish to exchange for in the return request. We will give priority to processing exchanges according to your requirements. If your exchange request cannot be processed immediately, we will contact you in a timely manner and provide you with other options, such as waiting for the items to be restocked, exchanging for other similar items, or processing a refund. We strive to provide you with the most convenient and considerate exchange service to meet your individual needs. If you have any questions during the exchange process, please feel free to contact our customer service team, and we will be happy to answer them for you.

Shipping Charges: For exchanges of online orders, if it is because of our company’s error that you received an item that is inconsistent with the item you purchased, such as the wrong size, wrong color, wrong style, or the item has quality issues, we will bear all related shipping costs, including the shipping costs for you to return the original item and the shipping costs for us to ship the exchange item to you. We will provide you with a prepaid return label and pay the shipping costs of the exchanged items. However, if the exchange is due to your personal reasons, such as you don’t like the color or style or the size is not suitable, you need to bear the shipping costs for returning the original item, while we will bear the shipping costs of sending the exchange item to you. We are committed to providing you with a fair and reasonable shipping policy to ensure that you do not bear unnecessary costs during the shopping process. If you have any questions about the shipping policy, please contact our customer service team in a timely manner, and we will provide you with detailed answers.

Availability: Exchanges of items depend on the inventory of our warehouse. If the exchange item you need is currently out of stock, we will notify you as soon as possible and provide you with various solutions, such as waiting for the item to be restocked, exchanging for other similar items, or processing a refund directly. If the exchange item you need is no longer being produced, we will contact you in a timely manner and provide you with a full refund or other items of equivalent value for you to choose. We strive to keep our warehouse well stocked to ensure that you can process exchanges smoothly. In order to understand the inventory status in a timely manner, it is recommended that you communicate with our customer service team before submitting an exchange request so that we can provide you with accurate inventory information and professional advice. We are committed to providing you with convenient, efficient, and considerate exchange services.

Other Important Information

Customized or Personalized Items: Because customized or personalized items are specially made according to your personal requirements, we are unable to sell them to other customers again. Therefore, customized or personalized items are usually not accepted for return or exchange unless the item is defective or the error was on our part. Please read the related terms and conditions carefully and consider them carefully before purchasing customized or personalized items. If you have any questions about the return policy of customized or personalized items, please contact our customer service team in a timely manner, and we will provide you with detailed answers. We understand the needs of female consumers for personalized items and strive to ensure the quality of customized items.

Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer service team immediately and return the item to us within 30 days of receipt. We require you to provide a detailed description of the item’s damage or defects and related photos or video evidence for us to investigate. If it is confirmed that there is a quality problem with the item itself, we will provide you with a free replacement or a full refund. We will bear the shipping costs for returning the items and the shipping costs for resending the replacement items. We promise to provide you with quality after-sales service and ensure that you receive perfect items. If you find any problems after receiving the item, please contact our customer service team as soon as possible, and we will be happy to solve them for you.

Return Shipping Costs: Under normal circumstances, for returns that comply with our return and exchange policy, HB Shaper Garments Limited will bear the return shipping costs. We will provide you with a prepaid return label that you can print out and attach to the return package. Alternatively, you can choose to mail the item back yourself, and we will reimburse you for the corresponding shipping costs after you provide a receipt for the return shipping costs. However, if the reason for the return is not our responsibility, such as if you choose to return an item due to personal preferences, an unsuitable size, or dissatisfaction with the color, we may require you to pay for the return shipping costs. We strive to provide you with a fair and reasonable return shipping cost policy. If you have any questions about who should bear the return shipping costs, please contact our customer service team in a timely manner, and we will provide you with detailed answers.

Privacy and Security: We highly value your privacy and security and strictly abide by relevant privacy protection laws and regulations. When you transact with us, the personal information and payment information we collect are encrypted and stored in a secure environment. We promise not to sell or share your personal information with any third party unless it is for the purpose of processing your order or providing after-sales service. We will only use your personal information to complete your orders, provide customer service, and send you information about our products, promotions, and services. If you do not wish to receive our promotional information, you can unsubscribe at any time. If you have any questions or concerns about our privacy policy, please feel free to contact our customer service team, and we will be happy to answer them for you. We are committed to providing you with a safe and reliable shopping environment.

Abuse Policy: We reserve the right to refuse to process returns and exchange requests from customers who have a history of abusing the return and exchange policy. Abuse includes, but is not limited to, the following: frequent returns, maliciously damaging items, providing false reasons for return, and using our return and exchange policy to commit fraud. We are committed to maintaining a fair and just shopping environment and protecting our legitimate rights and interests. If a customer violates our return and exchange policy, we have the right to suspend or terminate their account and refuse to provide them with any service. We hope that all customers will abide by our return and exchange policy and jointly maintain a good shopping order. If you have any questions or concerns about our return and exchange policy, please feel free to contact our customer service team, and we will be happy to answer them for you.

Policy Updates: This Returns and Refunds Policy may be revised and updated from time to time without prior notice. To ensure that you are able to learn about our latest policy in a timely manner, we recommend that you periodically visit our official website and view the latest version of the return and exchange policy. If you have any questions or suggestions about our return and exchange policy, please feel free to contact our customer service team, and we will carefully listen to your opinions and work hard to improve our services. We are committed to providing you with quality service and continuously improving our policies to meet your needs. Thank you for your trust and support of HB Shaper Garments Limited! We are committed to providing you with the highest quality shopping experience.

If you have any questions or require further assistance regarding this policy, please feel free to contact our customer service team via email at [email protected], through our online customer service system, or by phone at 86-13682662585. We are dedicated to providing you with excellent service and ensuring you have a pleasant shopping experience at HB Shaper Garments Limited